FREQUENTLY ASKED QUESTIONS
Why have us get you all sett up?
We adore the details. We love seeing your events come to life as much as you do, too you will never see us dropping & running. We stay and have a little fun! And by fun, I mean set up your decor so the details are perfect! Our job isn’t done until our suitcases are stacked straight signs upright. We won’t leave until it’s picture perfect and all sett up. And you? You just sit back and enjoy another glass of champagne. Not seeing something in our current inventory? We love making custom pieces as well. Let us know what you are looking for & we can chat about how to make that happen for you!
What areas do you service?
We are starting with servicing Fairfield County, Connecticut, & Westchester County, NY, but we love an adventure, so send us an inquiry about your desired location & let’s chat! Further areas may require order minimums & increased delivery fees.
When should I reserve my rentals or place custom orders by?
The earlier the better! We have limited inventory so as soon as you know which pieces you would like to rent, please let us know.
Even though we can create custom pieces on a tight timeline, we recommend placing these orders well in advance so we have time to put the time & care into these pieces for you.
How do I reserve my rentals?
Head over to the "Say Hey" tab & submit our contact form. Please include your event date & location aas well as which pieces you are interested in renting or custom pieces you'd like to discuss. We will work some magic on our side and send you through a proposal with costs. If you’d like to move forward, we will send you an invoice for your order and a 50% deposit will be due in order to reserve your rentals and/or custom pieces.
Do you offer to set up my rentals?
You bet we do! Guess what - each & every order includes set up because we die for the details! We want our rentals looking good all day everyday!
Can I pick up my rentals?
In order to withhold a high level of quality with our rentals, we don’t love when we don’t have a handle on them. We do offer pick up for some of our pieces. Curious whether the item you want to pick up is included? Just ask, we’re happy to help!
Are there order minimums?
Our minimums differ by event location. This will be the minimum ordered required for an order, but does not include our delivery fee. Any renal order for events in Fairfield County, CT, have a order minimum of $100. For orders outside of this area, please inquire for any minimum requirements. Delivery fees will be in addition to our rental minimums.
Can I look at the rentals in person?
We would love to meet you! We do require appointments to be made. Email us at firstname.lastname@example.org to make an appointment. We require you to submit your wish list prior to your appointment so we can pull these items & have them ready for you!
I don’t have a great creative eye. Can you help me design my event?
Oh YES we can!! We absolutely love the journey of discussing your vision to bringing that to life for you! Events can be massive undertakings - we get it! We would be thrilled to help you with this process. It’s truly what fuels us. We can style and design your decor & rentals for you, for an additional fee. Please email email@example.com for more details.